Privacy Policy

1. Introduction

Synqer.ai ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email, phone, organization name)
• Business and operational information related to our services
• Communications content with us
• Payment information (processed through secure payment providers)

2.2 Automatically Collected Information

• IP address and browser information
• Cookies and similar identifiers
• Usage patterns and interactions with our services
• Device information (type, operating system)

3. How We Use Your Information

• To provide, maintain, and improve our services
• To communicate with you about services and updates
• To process payments and transactions
• To personalize your experience
• To comply with legal and regulatory requirements
• To protect against fraud and illegal activities

4. Legal Basis for Processing (GDPR)

We process personal information based on:

• Consent: Where you have given consent to processing
• Contract: Where processing is necessary for contract performance
• Legitimate Interests: For improving services and business operations
• Legal Obligation: Where required by law

5. Information Sharing

We may share information with:

• Service providers who assist in operating our services
• Business partners with your consent
• Law enforcement when required
• In case of merger, acquisition, or asset sale

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security audits
• Employee training on data security
• Incident response procedures

7. Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing
• Request restriction of processing
• Receive a copy of your data (data portability)
• Withdraw consent at any time

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Retention periods vary based on the type of information and purpose of use.

9. International Transfers

Your information may be transferred to and stored in countries outside your country of residence. We ensure such transfers are protected by appropriate safeguards, including standard contractual clauses or other mechanisms approved by privacy authorities.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze site usage
• Improve our services
• For marketing purposes (with your consent)

You can manage cookie preferences through your browser settings or our cookie banner.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and discover that your child has provided us with personal information, please contact us.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or notice on our website. We encourage you to review this policy periodically.

13. Contact Us

For questions or requests regarding this Privacy Policy or privacy matters, please contact:

Data Protection Officer (DPO):
Email: dpo@synqer.ai